Support for activating your merchant account
We guide you step by step until your account is fully operational and you can accept payments with RONPay — quickly, clearly and securely.
Activate your account in 5 simple steps
From creating the account to integrating the gateway, the process is linear and transparent.
Create the account
You create your account at www.ronpay.ro with your name, email and phone number, then confirm your email address in the form itself. Company details come at the next step.
Business profile
Fill in the company details, the legal representative and the beneficial owner, plus your online store address.
Upload documents
Attach the requested documents, legible and valid — the single most important factor for fast activation.
Verification and risk
We check the documents and assess the risk profile (KYC/KYB). If needed, we contact you for clarification.
Activation and integration
Once approved, you receive your API credentials and the instructions for integrating the gateway into your store.
What to prepare for activation
Have these documents ready in a digital, legible format before you start.
Trade register certificate & VAT number
The company registration certificate and the unique identification code.
Identity document
For the legal representative and the beneficial owner of the company.
Bank account (IBAN)
A bank document confirming the IBAN in the company's name.
Online store
The website URL, with its legal pages: Terms, Privacy and returns.
Description of activity
A short summary of the products or services you sell.
Consistent data
Information that matches between the form and the uploaded documents.
Why activation can be delayed
The most common causes of delay — and how to avoid them from the start.
Expired, cropped or hard-to-read files make verification take longer.
Differences between the data in the form and the data in the documents.
A fast, predictable process
Quick answers about activation
Can I accept payments before my account is activated?
No. Payment processing becomes available only after your account is activated and the integration is complete.
Do I have to restart the process if a document is missing?
No. You can upload the missing document directly in your account, and the review continues where it left off.
My account was activated, but I can't process payments. What should I do?
Check that the gateway integration was completed correctly in your store. If the problem persists, write to us at info@ronpay.ro.
Start accepting payments with RONPAY
Fast activation, transparent pricing and dedicated support for your business.